FAQs

The best and quickest way to book an appointment is through our website. In the upper right hand corner, click “Book Massage”. This is our real time availability. You can also call or text us at (206) 590-4626. Appointments can be made online up to one hour before the appointment start time. If we are fully booked and you would like to be put on our waiting list, please call/text us.

Cancellations need to be made up to 24 hours in advance of the scheduled appointment. You can do this through the link provided in your appointment confirmation email, by emailing us at hello@seattlestillpoint.com, or by calling/texting us at (206) 590-4626. Please contact us right away if you need to cancel an appointment. We always charge for same-day cancellations and no-shows. If you are able to send someone else in your place for the appointment, then we can waive the cancellation fee.

No. We are by appointment only. We keep our clinic locked to everyone but clients with appointments. The clinic is locked with a passcode that we regularly change. Appointments can be made up to one year in advance, and up to one hour before the appointment start time.

Please arrive 5-10 minutes early for your appointment to ensure that you receive your full session. If you are late, in respect to the appointments that come after yours, it is unlikely that we can give you the full session. If you are a new client, there is a short health history intake form that you will need to fill out before we get started.

It's up to you. We offer a sheet and a blanket for you to lay under during your session. We strictly follow all WA State draping laws. Only the areas of the body being worked on will be uncovered. You may undress to your comfort level, and you can trust that you will not be exposed inappropriately for any reason. Some techniques are only possible when there is skin to skin contact, and some techniques are only possible when there is a covering. If you would like specific guidance from your therapist on what is most effective for your session, please ask.

Yes, always. We are a small business whose success depends solely on our appointments. If your appointment is canceled with less than 24 hours notice, the full cost of the appointment is charged. There is almost always a waitlist so please cancel as soon as you know that you can't make your appointment to avoid the charge, and to allow for someone else to book it. If you need to cancel within 24 hours of your appointment, you can always send someone else in your place to avoid the fee. Just give us a call/text and let us know who is coming in your place.

Reserving with a credit card ensures payment in case of a no-show or late cancellation, minimizes the chance of you forgetting your appointment, and also offers security to the therapist. We do not charge this card unless you cancel with less than 24 hours notice or don’t show up for your appointment. Gift cards can not be used to reserve an appointment. You are welcome to use a different card at checkout than the one you used to reserve the appointment.

We accept all major credit/debit cards, Still Point gift cards, and FSA/HSA cards. You can tap, insert or swipe payment. We do not accept cash or checks.

Yes. You can purchase them from our website or when you are at the clinic. The gift cards can be delivered in the form of an email or paper. We have a printable PDF available on our website and also some beautiful card stock gift certificates at the clinic. If you would like a cardstock gift certificate, you can pick it up at your next appointment, or email/text/call us and we will get it to you or your or your recipient. Gift certificate value never expires. The cost of services are subject to change.

Yes. We have gift card sales a few times a year, usually around major holidays. We email our clients and post an announcement on our Instagram. These sales are the biggest opportunity for the biggest discounts we offer. You can buy gift cards for your loved ones, or for yourself. We offer $10 off your first session with us, and we also offer $10 off appointments booked the same day of service. Lastly, we offer 15% off 6-packs. If you pre-purchase 6 sessions, then we offer a 15% discount of the sales price. Details are on our website.

We do not bill insurance directly. You will need to pay in full at the time of service. However, you can submit a special receipt (Superbill) to your insurance for an out-of-network reimbursement. This rate of coverage is determined by your insurance provider. If you would like to request a Superbill for your session, you can do so through our website. If your insurance requires a diagnosis code to process the reimbursement claim, you will need to get that from your doctor in the form of a prescription or referral.

Only if you intend to submit a superbill to insurance for reimbursement, and your insurance requires it.

Yes. We are a healthcare facility and therefore require masks for the length of your stay. We will be wearing masks too. We are dedicated to providing a safe space for everyone who comes here.

Our policies can be found by scrolling to the bottom of the site, and clicking "Policies".

Yes. You will just need to have your parent/guardian sign the Consent to Treat a Minor Form when you arrive for your appointment. If you would like us to send you a copy of this form beforehand, please email us at hello@seattlestillpoint.com. Parents are allowed to accompany you in the massage room but not required. Parents/guardians must schedule all appointments for a minor.

The Still Point follows standard HIPAA practices. The Still Point promises to never share your contact or personal information with any third parties. Medical records will be kept private and secure unless requested by you or a court of law. Your phone number and email address are only collected as a way for us to contact you. Any information discussing scheduling details of a specific appointment will be emailed via a HIPAA-compliant email.